Support
Contact the Squad Surge team
Tell us what happened, where it happened, and what device you used. Clear details make fast fixes possible.
Email the team at the address listed on this page once published. We welcome bug reports, gameplay feedback, privacy requests, and advertising or partnership enquiries. Please use a clear subject line so we can route the message to the right person.
Send a useful bug report
Include your browser and version, operating system, device type, and whether you were using mouse, touch, keyboard, or gamepad. Tell us the sector, theme, enemy, trap, boss, or menu where the problem happened. Then list the steps that reproduce it: what you clicked or pressed, what you expected, and what happened instead. A screenshot or short screen recording helps, but do not include sensitive personal information.
If progress appears wrong, say whether you used private browsing, cleared browser data, switched browser profiles, or changed device. Squad Surge saves locally in browser localStorage; there is no account or cloud save to restore from another device.
Feedback, privacy, and partnerships
For gameplay feedback, tell us what felt clear, unfair, satisfying, or confusing, and include the run situation if you can. For privacy requests, state that the message is a privacy request and describe the concern. For advertising or partnership enquiries, include your organization, website, contact details, and the proposal. We generally aim to reply within five business days; complicated technical, legal, or privacy questions may take longer.
Quick troubleshooting
The game will not start. What should I check?
Squad Surge requires WebGL. Update your browser, make sure hardware acceleration is enabled in browser settings, then reload. A managed work device or browser extension can also block graphics features.
The game is running slowly.
Open Settings and choose Quality Low. Close heavy tabs or apps, then reload. Reduced Motion and turning off damage numbers or screen shake can also make the presentation calmer.
My progress disappeared.
Progress lives only in localStorage on this browser and device. It can be lost when site data is cleared and may not persist in private browsing. Check that you are using the same browser profile and have not cleared site storage.